Koalafi's enhanced app makes it easier for customers to manage their leases and shop with merchants in one place

Koalafi, a consumer finance company providing non-prime payment solutions, today announced enhancements to its mobile app that make it easier for customers to manage their payments and shop again with merchants in Koalafi’s app marketplace.

Facing affordability pressures, more consumers are turning to transparent, pay-over-time options, and merchants are looking for new ways to increase sales. Koalafi’s enhanced mobile app responds to both groups’ needs, giving customers more control over their payments and merchants valuable exposure to their existing and new Koalafi customers.

For merchants, the app keeps their brand front and center for past customers and introduces them to new ones. When a customer opens the app, the merchants they've shopped with are just a tap away, fostering greater loyalty. Notably, over 70% of Koalafi customers who take out an additional lease do so with the same merchant¹.

"Repeat business is exactly what we want to help our merchants earn," said Charles Battle, Chief Product and Technology Officer at Koalafi. "We’re creating more ways for merchants to stay connected with previous customers while putting their brand in front of new shoppers across our network. Each return visit to our app marketplace is a new opportunity for our merchants to grow."

Koalafi customers can also browse and discover new merchants across categories, giving merchants another channel to reach high-intent shoppers.

For customers, the enhanced app makes managing a lease easier from their phone, with a personalized, mobile-friendly experience to view agreement terms, track and manage payments, and review purchase options. Customers can also use their pre-approved leasing power to shop again and reach support whenever they have questions. This helps our customers stay on track and move towards ownership

"More customers are looking for flexible, predictable ways to pay, and that support shouldn't end at checkout," said Battle. "We want every customer to feel in control of their payments and confident at every step. When customers succeed, that's a win for our merchants, too."

These enhancements are part of Koalafi's ongoing investment in an experience that helps customers shop and manage payments with ease while creating more value for merchants. As of September 2026, the Koalafi app holds a 4.9-star rating on the Apple App Store and 4.8 stars on Google Play.

¹ Reflects the share of Koalafi customers with more than one lease who returned to the same merchant, based on internal Koalafi data since 2025.