Our Story
Who we are
Koalafi’s founders came together to solve a problem we had observed countless times.
Financing options available to merchants were overly complex and left out too many people. Many customers were being told “no” or simply giving up, faced with too many applications or steps. Spread-thin merchants were juggling multiple systems, vendors, and data sources, while still leaving sales on the table.
This broken process is what inspired our team to build a single point-of-sale platform with pay-over-time products and services for every type of customer. With a wide range of clear and simple products, Koalafi helps more people quickly get to yes.
We’ve helped thousands of merchants nationwide make more sales, and helped their customers to finally dream bigger.
We recently changed our name from West Creek Financial to Koalafi. Learn more.
Our Culture
Work that challenges. A team that inspires.
Our team members, merchant partners, and customers mean everything to us. Just like we’re committed to building the best products possible for businesses and their customers, we’re also committed to keeping our people at 100%.
That means promoting a healthy work-life balance. It means challenging, inspiring tasks that accelerate careers. It means a close-knit culture where we inspire each other. We couldn’t rewrite the future of financing any other way.
Can you see yourself here? Explore job openings today.
Our values
Our values guide us in every interaction with teammates, partners, merchants, and customers.
Set clear expectations and deliver
Embrace challenges to reach our full potential
Ask, “How can this be better?”
Move fast together
Focus on what’s most important
Benefits and Perks
We offer a total benefits package to keep you at your best — and ready to change the world. Some examples of what we offer:
Comprehensive medical coverage
Medical, dental, vision, disability, and life insurance coverage available for team members and their families.
Competitive retirement plans
401K plans available with company matching.
Generous paid time off
Vacation days to recharge and enjoy time with friends and family with 12 weeks of paid parental leave for new parents.
Tuition reimbursement
We never stop learning. We offer tuition reimbursement and student loan support.
Volunteer leave
Paid time off provided to serve community programs that matter to you.
Locations
Richmond
Work alongside teammates from all areas of Koalafi at our headquarters in Richmond, VA's eclectic Manchester neighborhood. Enjoy creative cuisine at the Hatch Local food hall, rooftop lunches, and walks to the James river trails and downtown district.
Arlington
Koalafi’s fastest growing office overlooks the Potomac river and our nation’s capital in the fast-paced and central Rosslyn business district. Walk across the bridge to Georgetown, unwind with teammates at award winning restaurants, and take nature breaks in nearby parks.
Remote
Remote opportunities are available to help us build strong relationships with our merchants across the country. Our remote associates have regular opportunities to travel to our corporate offices as well as participate in weekly virtual social events.
Customer Support
Mon-Fri 8:00am-9:00pm ET
Sat 8:00am-8:00pm ET
Business Support
Mon - Sat: 8:00am-10:00pm ET
Sun: 9:00am-9:00pm ET
365 days a year
Koalafi offers Lease-To-Own and Lending solutions. Loans issued by The Bank of Missouri, serviced by Koalafi