Blog | Koalafi

Customer support that builds trust long after the sale

Koalafi's payment solutions give your customers more than a way to complete a purchase. They give your customers a support team dedicated to building trust at every step, long after checkout. That framework is called The Wally Way, our structured standards for customer support.

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Customer support that builds trust long after the sale

Koalafi's enhanced app makes it easier for customers to manage their leases and shop with merchants in one place

Koalafi announced enhancements to its mobile app that make it easier for customers to manage their payments and shop again with merchants in Koalafi’s app marketplace.

Koalafi News

Seeing the Customer More Clearly

A credit score can tell part of a customer's financial story, but it rarely tells the whole story. ClearFit, Koalafi's proprietary underwriting platform, builds a more complete picture of every applicant to make more precise, right fit decisions.

Research & Insights

New report: Debunking myths and redefining the lease-to-own consumer

Volume V of the State of the Lease-to-Own Consumer Report introduces five segments that show just how wide and varied the non-prime population really is.

State of the Lease-to-Own Consumer

Research & Insights

Sales & Marketing Tips

When BNPL Falls Short, Lease-to-own Closes the Gap

BNPL helps drive conversion, but it doesn’t cover every purchase. Learn how lease-to-own extends checkout coverage and helps merchants capture more high-ticket sales.

Sales & Marketing Tips

Research & Insights

New report: The 2026 State of the Lease-to-Own Consumer Report

Koalafi’s latest research explores how non-prime consumers are approaching spending in 2026 and what it means for merchants

State of the Lease-to-Own Consumer

Research & Insights

Sales & Marketing Tips

Patrick Moore Joins Koalafi as Chief Executive Officer

Koalafi announced the appointment of Patrick Moore as Chief Executive Officer. Moore brings extensive leadership experience in point-of-sale lending and consumer finance, with a proven track record of delivering customer-centered financial solutions at scale.

Koalafi News

Koalafi Integration with Synchrony Business Center Expands Financing Options for Non-Prime Consumers

Koalafi, a leading consumer finance company, announced its integration with Synchrony Business Center today, giving merchants a powerful way to convert more shoppers and grow sales. Through a single application, merchants can now offer Synchrony’s store-branded or program credit cards and Koalafi’s lease-to-own option, making it easier to say “yes” to more customers.

Koalafi Named a Finalist in Furniture Today’s 2025 Reader Rankings Awards

We’re thrilled to share that Koalafi has been recognized as one of two finalists, and the only lease-to-own financing provider, in Furniture Today’s 2025 Reader Rankings “Best Consumer Finance Company” category.

New report: How lease-to-own drives growth across the buyer journey

New proprietary data from Koalafi’s State of the Lease-to-Own Consumer Report Volume III reveals how non-prime shoppers research, decide, and return. Learn what matters most across the buyer journey and how merchants can act on it.

Research & Insights

Sales & Marketing Tips

State of the Lease-to-Own Consumer

How Lease-to-Own Consumers Are Approaching Holiday Shopping in 2025

As the holidays near, Koalafi asked lease-to-own consumers about their shopping expectations. Their answers give merchants a clear view into how these shoppers are planning, what pressures they’re under, and how flexible payments influence their decisions.

Research & Insights

Retailer Guides

Why eCommerce brands are turning to lease-to-own

eCommerce brands are looking for new ways to convert shoppers who don’t qualify for BNPL or store cards. Lease-to-own fills that gap, helping you reach more customers and close more sales