How customer-centric is your financing program?

October 10, 2024

1 min read

Today’s customers expect brands like yours to recognize and address their unique needs—including the financing options you offer. This assessment will help you understand how customer-focused your current financing program is.

By evaluating key aspects like ease of use, transparency, inclusivity, and customer service, you'll gain insights into whether your program truly meets both your business goals and customers' expectations. Use this assessment to identify opportunities for improvement and see how Koalafi can elevate your non-prime customer experience.

Take the assessment

Categorized as...

Financing Best Practices

Other Articles

How Lease-to-Own Consumers Are Approaching Holiday Shopping in 2025

As the holidays near, Koalafi asked lease-to-own consumers about their shopping expectations. Their answers give merchants a clear view into how these shoppers are planning, what pressures they’re under, and how flexible payments influence their decisions.

Research & Insights

Retailer Guides

Why eCommerce brands are turning to lease-to-own

eCommerce brands are looking for new ways to convert shoppers who don’t qualify for BNPL or store cards. Lease-to-own fills that gap, helping you reach more customers and close more sales

Recap of exclusive consumer insights in our report: The economic outlook of the lease-to-own consumer

Learn what lease-to-own consumers think about the economy in 2025 and how it will (or won’t) affect their shopping habits—and your business.

New report: What today’s economic environment means for lease-to-own shopper behavior

As economic headlines continue to shift, so do the priorities and behaviors of lease-to-own shoppers. Many merchants are asking the same questions: Are non-prime customers still spending? What’s changing in their decision-making? And how do pay-over-time options fit in? Volume II of Koalafi’s State of the Lease-to-Own Consumer Report answers those questions, focusing on how economic uncertainty is influencing shopper behavior—and what it means for merchants.

Exceeding tire sales expectations with lease-to-own financing

When a tire merchant with 30 locations first partnered with Koalafi, they saw flexible financing as a way to enhance the customer experience—ensuring more shoppers could make necessary purchases instead of leaving empty-handed. What they didn’t anticipate was the strong demand for lease-to-own financing or the significant impact it would have on their overall sales growth.

Merchant Success Stories